At Refuge Grooming , we are committed to providing you with an exceptional shopping experience. If for any reason you are not completely satisfied with your purchase, here are the conditions and procedures for making a return:
1. Right of withdrawal
In accordance with current legislation, you have 14 days from receipt of your order to exercise your right of withdrawal, without having to provide reasons or pay penalties.
2. Return conditions
For your return to be accepted, the products must meet the following conditions:
- Be returned in their original condition , without having been opened, used or damaged.
- Include all original items (packaging, accessories, instructions, etc.).
- Products that have been opened, used or have damaged packaging will not be accepted.
3. Procedure for making a return
- Contact our customer service : Before returning a product, please contact us at contact@refugegrooming.com with your order number to obtain a return authorization and detailed instructions.
- Prepare your package : Carefully pack the products in their original packaging to avoid any damage during transport.
- Send your return : You will need to return the products to the address that will be communicated to you. The return costs are your responsibility, except in the case of a defective product or an error on our part.
4. Reimbursement
Once your return is received and inspected, we will send you an email to confirm receipt. If the return conditions are met:
- The refund will be made to the same payment method used for the purchase, within 7 to 14 working days .
5. Products excluded from the right of return
Certain categories of products cannot be returned, including:
- Opened or used products.
- Products damaged after receipt by the customer.
- Personalized or made-to-order items.
6. Additional assistance
If you have any questions or concerns regarding your return, please do not hesitate to contact our customer service at contact@refugegrooming.com .